D4 Customer Service Request (CSR) Response Dashboard
- The CSR dashboard aims to provide an overview of the responsiveness to maintenance services requested across the nine Bay Area counties.
- The data represented as month-to-date falls within a rolling 30-day Service Level Agreement (SLA) and is updated weekly.
- We strive to resolve 60% (or more) of all monthly service requests received via the CSR website portal.
- Interactive map displays city data for each county.
- For more information or to leave comments/suggestions, please contact D4CSLTEAM@dot.ca.gov.
- To report a highway issue/problem, please submit a CSR ticket through the Customer Service Request Form.
Interactive Map
CSRs Resolved May 2025
- Number of CSR Tickets Received Across All Nine Bay Area Counties: 1,517
- Number Of Tickets Resolved Within 30-Days: 961
CSRs Current Month-To-Date 2025
Number Of Tickets Received: 314
Number Of Tickets Resolved: 73
Number Of Tickets Still Within 30-Day SLA: 241
Number Of Tickets Received: 232
Number Of Tickets Resolved: 101
Number Of Tickets Still Within 30-Day SLA: 131
Number Of Tickets Received: 38
Number Of Tickets Resolved: 11
Number Of Tickets Still Within 30-Day SLA: 27
Number Of Tickets Received: 17
Number Of Tickets Resolved: 12
Number Of Tickets Still Within 30-Day SLA: 5
Number Of Tickets Received: 123
Number Of Tickets Resolved: 31
Number Of Tickets Still Within 30-Day SLA: 92
Number Of Tickets Received: 232
Number Of Tickets Resolved: 101
Number Of Tickets Still Within 30-Day SLA: 131
Number Of Tickets Received: 435
Number Of Tickets Resolved: 216
Number Of Tickets Still Within 30-Day SLA: 219
Number Of Tickets Received: 58
Number Of Tickets Resolved: 36
Number Of Tickets Still Within 30-Day SLA: 22
Number Of Tickets Received: 54
Number Of Tickets Resolved:40
Number Of Tickets Still Within 30-Day SLA: 14
- Number of CSR Tickets Received Across All Nine Bay Area Counties: 1,503
- Number Of Tickets Resolved: 621
- Number Of Tickets Still Within 30-Day SLA: 882