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  6. D4 Customer Service Request (CSR) Response Dashboard

D4 Customer Service Request (CSR) Response Dashboard

Banner image for Caltrans District 4 PACE (Public Affairs Customer Engagement). Besides the name, banner includes the Caltrans logo in an orange circle that has a headset around it..

  • The CSR dashboard aims to provide an overview of the responsiveness to maintenance services requested across the nine Bay Area counties.
  • The data represented as month-to-date falls within a rolling 30-day Service Level Agreement (SLA) and is updated weekly.
  • We strive to resolve 60% (or more) of all monthly service requests received via the CSR website portal.
  • Interactive map displays city data for each county.
  • For more information or to leave comments/suggestions, please contact D4CSLTEAM@dot.ca.gov.
  • To report a highway issue/problem, please submit a CSR ticket through the Customer Service Request Form.

Sonoma Marin Napa Solano Contra Costa Alameda San Francisco San Mateo Santa Clara

CSRs Resolved March 2026

Number Of Tickets Received: 336

Number Of Tickets Resolved Within 30-Days: 210

Number Of Tickets Received: 276

Number Of Tickets Resolved Within 30-Days: 186

Number Of Tickets Received: 65

Number Of Tickets Resolved Within 30-Days: 52

Number Of Tickets Received: 48

Number Of Tickets Resolved Within 30-Days: 42

Number Of Tickets Received: 123

Number Of Tickets Resolved Within 30-Days: 58

Number Of Tickets Received: 265

Number Of Tickets Resolved Within 30-Days: 170

Number Of Tickets Received: 519

Number Of Tickets Resolved Within 30-Days: 284

Number Of Tickets Received: 60

Number Of Tickets Resolved Within 30-Days: 49

Number Of Tickets Received: 60

Number Of Tickets Resolved Within 30-Days: 49

Totals
  • Number of CSR Tickets Received Across All Nine Bay Area Counties: 1,791
  • Number Of Tickets Resolved Within 30-Days: 1,142
(Note: 64% of CSR tickets received were resolved)

CSRs Current Month-To-Date 2026

Alameda

Number Of Tickets Received: 288

Number Of Tickets Resolved: 144

Number Of Tickets Still Within 30-Day SLA: 144

Contra Costa

Number Of Tickets Received: 183

Number Of Tickets Resolved: 85

Number Of Tickets Still Within 30-Day SLA: 98

Marin

Number Of Tickets Received: 38

Number Of Tickets Resolved: 17

Number Of Tickets Still Within 30-Day SLA: 21

Napa

Number Of Tickets Received: 27

Number Of Tickets Resolved: 17

Number Of Tickets Still Within 30-Day SLA: 21

San Francisco

Number Of Tickets Received: 149

Number Of Tickets Resolved: 51

Number Of Tickets Still Within 30-Day SLA: 98

San Mateo

Number Of Tickets Received: 281

Number Of Tickets Resolved: 149

Number Of Tickets Still Within 30-Day SLA: 132

Santa Clara

Number Of Tickets Received: 363

Number Of Tickets Resolved: 113

Number Of Tickets Still Within 30-Day SLA: 250

Solano

Number Of Tickets Received: 40

Number Of Tickets Resolved: 19

Number Of Tickets Still Within 30-Day SLA: 21

Sonoma

Number Of Tickets Received: 46

Number Of Tickets Resolved: 29

Number Of Tickets Still Within 30-Day SLA: 17

Totals
  • Number of CSR Tickets Received Across All Nine Bay Area Counties: 1,415
  • Number Of Tickets Resolved: 625
  • Number Of Tickets Still Within 30-Day SLA: 790
(Note: Data represented is for current month's service window)

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Rev. 06/19/2026