D4 Customer Service Request (CSR) Response Dashboard
- The CSR dashboard aims to provide an overview of the responsiveness to maintenance services requested across the nine Bay Area counties.
- We strive to resolve 60% (or more) of all monthly service requests received via the CSR website portal.
- Selecting a county on the Interactive Mapping Tool can be used to filter detailed data and heat maps by County and City.
- For more information or to leave comments/suggestions, please contact D4CSLTEAM@dot.ca.gov.
- To report a highway issue/problem, please submit a CSR ticket through the Customer Service Request Form.
Interactive GIS Mapping Tool
To view District Results select link above
(To view data by County, please select from the Map below)
Current 30-Day Service Window
Number Of Tickets Received: 321
Number Of Tickets Resolved: 166
Number Of Tickets Still Within 30-Day SLA: 155
Number Of Tickets Received: 269
Number Of Tickets Resolved: 169
Number Of Tickets Still Within 30-Day SLA: 100
Number Of Tickets Received: 70
Number Of Tickets Resolved: 45
Number Of Tickets Still Within 30-Day SLA: 25
Number Of Tickets Received: 15
Number Of Tickets Resolved: 10
Number Of Tickets Still Within 30-Day SLA: 5
Number Of Tickets Received: 131
Number Of Tickets Resolved: 59
Number Of Tickets Still Within 30-Day SLA: 72
Number Of Tickets Received: 262
Number Of Tickets Resolved: 173
Number Of Tickets Still Within 30-Day SLA: 89
Number Of Tickets Received: 378
Number Of Tickets Resolved: 161
Number Of Tickets Still Within 30-Day SLA: 217
Number Of Tickets Received: 69
Number Of Tickets Resolved: 47
Number Of Tickets Still Within 30-Day SLA: 22
Number Of Tickets Received: 51
Number Of Tickets Resolved: 33
Number Of Tickets Still Within 30-Day SLA: 18
- Number of CSR Tickets Received Across All Nine Bay Area Counties: 1,566
- Number Of Tickets Resolved: 863
- Number Of Tickets Still Within 30-Day SLA: 703
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Rev. 09/28/2026