D4 Customer Service Request (CSR) Response Dashboard
- The CSR dashboard aims to provide an overview of the responsiveness to maintenance services requested across the nine Bay Area counties.
- The data represented as month-to-date falls within a rolling 30-day Service Level Agreement (SLA) and is updated weekly.
- We strive to resolve 60% (or more) of all monthly service requests received via the CSR website portal.
- Interactive map displays city data for each county.
- For more information or to leave comments/suggestions, please contact D4CSLTEAM@dot.ca.gov.
- To report a highway issue/problem, please submit a CSR ticket through the Customer Service Request Form.
Interactive Map
CSRs Resolved May 2025
- Number of CSR Tickets Received Across All Nine Bay Area Counties: 1,565
- Number Of Tickets Resolved Within 30-Days: 1,085
CSRs Current Month-To-Date 2025
Number Of Tickets Received: 293
Number Of Tickets Resolved: 94
Number Of Tickets Still Within 30-Day SLA: 199
Number Of Tickets Received: 203
Number Of Tickets Resolved: 92
Number Of Tickets Still Within 30-Day SLA: 111
Number Of Tickets Received: 33
Number Of Tickets Resolved: 18
Number Of Tickets Still Within 30-Day SLA: 15
Number Of Tickets Received: 17
Number Of Tickets Resolved: 8
Number Of Tickets Still Within 30-Day SLA: 9
Number Of Tickets Received: 189
Number Of Tickets Resolved: 68
Number Of Tickets Still Within 30-Day SLA: 121
Number Of Tickets Received: 221
Number Of Tickets Resolved: 103
Number Of Tickets Still Within 30-Day SLA: 118
Number Of Tickets Received: 474
Number Of Tickets Resolved: 178
Number Of Tickets Still Within 30-Day SLA: 296
Number Of Tickets Received: 58
Number Of Tickets Resolved: 29
Number Of Tickets Still Within 30-Day SLA: 29
Number Of Tickets Received: 37
Number Of Tickets Resolved: 14
Number Of Tickets Still Within 30-Day SLA: 23
- Number of CSR Tickets Received Across All Nine Bay Area Counties: 1,525
- Number Of Tickets Resolved: 604
- Number Of Tickets Still Within 30-Day SLA: 921