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  6. D4 Customer Service Request (CSR) Response Dashboard

D4 Customer Service Request (CSR) Response Dashboard

Banner image for Caltrans District 4 PACE (Public Affairs Customer Engagement). Besides the name, banner includes the Caltrans logo in an orange circle that has a headset around it..

  • The CSR dashboard aims to provide an overview of the responsiveness to maintenance services requested across the nine Bay Area counties.
  • The data represented as month-to-date falls within a rolling 30-day Service Level Agreement (SLA) and is updated weekly.
  • We strive to resolve 60% (or more) of all monthly service requests received via the CSR website portal.
  • Interactive map displays city data for each county.
  • For more information or to leave comments/suggestions, please contact D4CSLTEAM@dot.ca.gov.
  • To report a highway issue/problem, please submit a CSR ticket through the Customer Service Request Form.

Sonoma Marin Napa Solano Contra Costa Alameda San Francisco San Mateo Santa Clara

CSRs Resolved March 2026

Number Of Tickets Received: 336

Number Of Tickets Resolved Within 30-Days: 210

Number Of Tickets Received: 276

Number Of Tickets Resolved Within 30-Days: 186

Number Of Tickets Received: 65

Number Of Tickets Resolved Within 30-Days: 52

Number Of Tickets Received: 48

Number Of Tickets Resolved Within 30-Days: 42

Number Of Tickets Received: 123

Number Of Tickets Resolved Within 30-Days: 58

Number Of Tickets Received: 265

Number Of Tickets Resolved Within 30-Days: 170

Number Of Tickets Received: 519

Number Of Tickets Resolved Within 30-Days: 284

Number Of Tickets Received: 60

Number Of Tickets Resolved Within 30-Days: 49

Number Of Tickets Received: 60

Number Of Tickets Resolved Within 30-Days: 49

Totals
  • Number of CSR Tickets Received Across All Nine Bay Area Counties: 1,791
  • Number Of Tickets Resolved Within 30-Days: 1,142
(Note: 64% of CSR tickets received were resolved)

CSRs Current Month-To-Date 2026

Alameda

Number Of Tickets Received: 282

Number Of Tickets Resolved: 121

Number Of Tickets Still Within 30-Day SLA: 161

Contra Costa

Number Of Tickets Received: 291

Number Of Tickets Resolved: 154

Number Of Tickets Still Within 30-Day SLA: 137

Marin

Number Of Tickets Received: 61

Number Of Tickets Resolved: 42

Number Of Tickets Still Within 30-Day SLA: 19

Napa

Number Of Tickets Received: 29

Number Of Tickets Resolved: 18

Number Of Tickets Still Within 30-Day SLA: 11

San Francisco

Number Of Tickets Received: 127

Number Of Tickets Resolved: 33

Number Of Tickets Still Within 30-Day SLA: 94

San Mateo

Number Of Tickets Received: 253

Number Of Tickets Resolved: 134

Number Of Tickets Still Within 30-Day SLA: 119

Santa Clara

Number Of Tickets Received: 452

Number Of Tickets Resolved: 176

Number Of Tickets Still Within 30-Day SLA: 276

Solano

Number Of Tickets Received: 77

Number Of Tickets Resolved: 56

Number Of Tickets Still Within 30-Day SLA: 21

Sonoma

Number Of Tickets Received: 33

Number Of Tickets Resolved: 16

Number Of Tickets Still Within 30-Day SLA: 17

Totals
  • Number of CSR Tickets Received Across All Nine Bay Area Counties: 1,605
  • Number Of Tickets Resolved: 750
  • Number Of Tickets Still Within 30-Day SLA: 855
(Note: Data represented is for current month's service window)

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Rev. 05/05/2026