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  6. D4 Customer Service Request (CSR) Response Dashboard

D4 Customer Service Request (CSR) Response Dashboard

Banner image for Caltrans District 4 PACE (Public Affairs Customer Engagement). Besides the name, banner includes the Caltrans logo in an orange circle that has a headset around it..

  • The CSR dashboard aims to provide an overview of the responsiveness to maintenance services requested across the nine Bay Area counties.
  • The data represented as month-to-date falls within a rolling 30-day Service Level Agreement (SLA) and is updated weekly.
  • We strive to resolve 60% (or more) of all monthly service requests received via the CSR website portal.
  • Interactive map displays city data for each county.
  • For more information or to leave comments/suggestions, please contact D4CSLTEAM@dot.ca.gov.
  • To report a highway issue/problem, please submit a CSR ticket through the Customer Service Request Form.

Interactive Map

Sonoma Marin Napa Solano Contra Costa Alameda San Francisco San Mateo Santa Clara

CSRs Resolved February 2025

Number Of Tickets Received: 153

Number Of Tickets Resolved Within 30-Days: 146

Number Of Tickets Received: 69

Number Of Tickets Resolved Within 30-Days: 144

Number Of Tickets Received: 12

Number Of Tickets Resolved Within 30-Days: 35

Number Of Tickets Received: 2

Number Of Tickets Resolved Within 30-Days: 14

Number Of Tickets Received: 68

Number Of Tickets Resolved Within 30-Days: 75

Number Of Tickets Received: 107

Number Of Tickets Resolved Within 30-Days: 153

Number Of Tickets Received: 149

Number Of Tickets Resolved Within 30-Days: 352

Number Of Tickets Received: 14

Number Of Tickets Resolved Within 30-Days: 59

Number Of Tickets Received: 10

Number Of Tickets Resolved Within 30-Days: 52

Totals
  • Number of CSR Tickets Received Across All Nine Bay Area Counties: 1,614
  • Number Of Tickets Resolved Within 30-Days: 1,030
(Note: 64% of CSR tickets received were resolved)

CSRs Current Month-To-Date 2025

Number Of Tickets Received: 304

Number Of Tickets Resolved: 79

Number Of Tickets Still Within 30-Day SLA: 225

Number Of Tickets Received: 235

Number Of Tickets Resolved: 103

Number Of Tickets Still Within 30-Day SLA: 132

Number Of Tickets Received: 56

Number Of Tickets Resolved: 18

Number Of Tickets Still Within 30-Day SLA: 38

Number Of Tickets Received: 20

Number Of Tickets Resolved: 15

Number Of Tickets Still Within 30-Day SLA: 5

Number Of Tickets Received: 178

Number Of Tickets Resolved: 72

Number Of Tickets Still Within 30-Day SLA: 106

Number Of Tickets Received: 357

Number Of Tickets Resolved: 149

Number Of Tickets Still Within 30-Day SLA: 208

Number Of Tickets Received: 558

Number Of Tickets Resolved: 278

Number Of Tickets Still Within 30-Day SLA: 280

Number Of Tickets Received: 72

Number Of Tickets Resolved: 46

Number Of Tickets Still Within 30-Day SLA: 26

Number Of Tickets Received: 61

Number Of Tickets Resolved: 27

Number Of Tickets Still Within 30-Day SLA: 34

Totals
  • Number of CSR Tickets Received Across All Nine Bay Area Counties: 1,841
  • Number Of Tickets Resolved: 787
  • Number Of Tickets Still Within 30-Day SLA: 1,054
(Note: Data represented is for current month's service window)

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