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  6. D4 Customer Service Request (CSR) Response Dashboard

D4 Customer Service Request (CSR) Response Dashboard

Banner image for Caltrans District 4 PACE (Public Affairs Customer Engagement). Besides the name, banner includes the Caltrans logo in an orange circle that has a headset around it..

  • The CSR dashboard aims to provide an overview of the responsiveness to maintenance services requested across the nine Bay Area counties.
  • The data represented as month-to-date falls within a rolling 30-day Service Level Agreement (SLA) and is updated weekly.
  • We strive to resolve 60% (or more) of all monthly service requests received via the CSR website portal.
  • Interactive map displays city data for each county.
  • For more information or to leave comments/suggestions, please contact D4CSLTEAM@dot.ca.gov.
  • To report a highway issue/problem, please submit a CSR ticket through the Customer Service Request Form.

Sonoma Marin Napa Solano Contra Costa Alameda San Francisco San Mateo Santa Clara

CSRs Resolved May 2026

Number Of Tickets Received: 298

Number Of Tickets Resolved Within 30-Days: 215

Number Of Tickets Received: 197

Number Of Tickets Resolved Within 30-Days: 141

Number Of Tickets Received: 48

Number Of Tickets Resolved Within 30-Days: 28

Number Of Tickets Received: 21

Number Of Tickets Resolved Within 30-Days: 16

Number Of Tickets Received: 138

Number Of Tickets Resolved Within 30-Days: 89

Number Of Tickets Received: 309

Number Of Tickets Resolved Within 30-Days: 204

Number Of Tickets Received: 338

Number Of Tickets Resolved Within 30-Days: 201

Number Of Tickets Received: 56

Number Of Tickets Resolved Within 30-Days: 44

Number Of Tickets Received: 46

Number Of Tickets Resolved Within 30-Days: 32

Totals
  • Number of CSR Tickets Received Across All Nine Bay Area Counties: 1,454
  • Number Of Tickets Resolved Within 30-Days: 971
(Note: 67% of CSR tickets received were resolved)

CSRs Current Month-To-Date 2026

Alameda

Number Of Tickets Received: 265

Number Of Tickets Resolved: 169

Number Of Tickets Still Within 30-Day SLA: 96

Contra Costa

Number Of Tickets Received: 214

Number Of Tickets Resolved: 104

Number Of Tickets Still Within 30-Day SLA: 110

Marin

Number Of Tickets Received: 39

Number Of Tickets Resolved: 29

Number Of Tickets Still Within 30-Day SLA: 10

Napa

Number Of Tickets Received: 24

Number Of Tickets Resolved: 19

Number Of Tickets Still Within 30-Day SLA: 5

San Francisco

Number Of Tickets Received: 170

Number Of Tickets Resolved: 96

Number Of Tickets Still Within 30-Day SLA: 74

San Mateo

Number Of Tickets Received: 224

Number Of Tickets Resolved: 154

Number Of Tickets Still Within 30-Day SLA: 70

Santa Clara

Number Of Tickets Received: 432

Number Of Tickets Resolved: 187

Number Of Tickets Still Within 30-Day SLA: 245

Solano

Number Of Tickets Received: 45

Number Of Tickets Resolved: 36

Number Of Tickets Still Within 30-Day SLA: 9

Sonoma

Number Of Tickets Received: 42

Number Of Tickets Resolved: 26

Number Of Tickets Still Within 30-Day SLA: 16

Totals
  • Number of CSR Tickets Received Across All Nine Bay Area Counties: 1,455
  • Number Of Tickets Resolved: 820
  • Number Of Tickets Still Within 30-Day SLA: 635
(Note: Data represented is for current month's service window)

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Rev. 06/19/2026