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  6. D4 Customer Service Request (CSR) Response Dashboard

D4 Customer Service Request (CSR) Response Dashboard

Banner image for Caltrans District 4 PACE (Public Affairs Customer Engagement). Besides the name, banner includes the Caltrans logo in an orange circle that has a headset around it..

  • The CSR dashboard aims to provide an overview of the responsiveness to maintenance services requested across the nine Bay Area counties.
  • The data represented as month-to-date falls within a rolling 30-day Service Level Agreement (SLA) and is updated weekly.
  • We strive to resolve 60% (or more) of all monthly service requests received via the CSR website portal.
  • Interactive map displays city data for each county.
  • For more information or to leave comments/suggestions, please contact D4CSLTEAM@dot.ca.gov.
  • To report a highway issue/problem, please submit a CSR ticket through the Customer Service Request Form.

Sonoma Marin Napa Solano Contra Costa Alameda San Francisco San Mateo Santa Clara

CSRs Resolved January 2026

Number Of Tickets Received: 262

Number Of Tickets Resolved Within 30-Days: 142

Number Of Tickets Received: 240

Number Of Tickets Resolved Within 30-Days: 140

Number Of Tickets Received: 61

Number Of Tickets Resolved Within 30-Days: 36

Number Of Tickets Received: 18

Number Of Tickets Resolved Within 30-Days: 14

Number Of Tickets Received: 128

Number Of Tickets Resolved Within 30-Days: 72

Number Of Tickets Received: 229

Number Of Tickets Resolved Within 30-Days: 137

Number Of Tickets Received: 322

Number Of Tickets Resolved Within 30-Days: 182

Number Of Tickets Received:62

Number Of Tickets Resolved Within 30-Days: 56

Number Of Tickets Received: 56

Number Of Tickets Resolved Within 30-Days: 41

Totals
  • Number of CSR Tickets Received Across All Nine Bay Area Counties: 1,383
  • Number Of Tickets Resolved Within 30-Days: 825
(Note: 58% of CSR tickets received were resolved)

CSRs Current Month-To-Date 2026

Number Of Tickets Received: 337

Number Of Tickets Resolved: 132

Number Of Tickets Still Within 30-Day SLA: 205

Number Of Tickets Received: 306

Number Of Tickets Resolved: 105

Number Of Tickets Still Within 30-Day SLA: 201

Number Of Tickets Received: 60

Number Of Tickets Resolved: 32

Number Of Tickets Still Within 30-Day SLA: 28

Number Of Tickets Received: 57

Number Of Tickets Resolved: 44

Number Of Tickets Still Within 30-Day SLA: 13

Number Of Tickets Received: 127

Number Of Tickets Resolved: 56

Number Of Tickets Still Within 30-Day SLA: 71

Number Of Tickets Received: 259

Number Of Tickets Resolved: 87

Number Of Tickets Still Within 30-Day SLA: 172

Number Of Tickets Received: 534

Number Of Tickets Resolved: 224

Number Of Tickets Still Within 30-Day SLA: 310

Number Of Tickets Received: 99

Number Of Tickets Resolved: 76

Number Of Tickets Still Within 30-Day SLA: 23

Number Of Tickets Received: 64

Number Of Tickets Resolved: 31

Number Of Tickets Still Within 30-Day SLA: 33

Totals
  • Number of CSR Tickets Received Across All Nine Bay Area Counties: 1,843
  • Number Of Tickets Resolved: 787
  • Number Of Tickets Still Within 30-Day SLA: 1,056
(Note: Data represented is for current month's service window)

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