D4 Customer Service Request (CSR) Response Dashboard
- The CSR dashboard aims to provide an overview of the responsiveness to maintenance services requested across the nine Bay Area counties.
- The data represented as month-to-date falls within a rolling 30-day Service Level Agreement (SLA) and is updated weekly.
- We strive to resolve 60% (or more) of all monthly service requests received via the CSR website portal.
- Interactive map displays city data for each county.
- For more information or to leave comments/suggestions, please contact D4CSLTEAM@dot.ca.gov.
- To report a highway issue/problem, please submit a CSR ticket through the Customer Service Request Form.
Interactive Map
CSRs Resolved June 2025
- Number of CSR Tickets Received Across All Nine Bay Area Counties: 1,565
- Number Of Tickets Resolved Within 30-Days: 1,085
CSRs Current Month-To-Date 2025
Number Of Tickets Received: 318
Number Of Tickets Resolved: 120
Number Of Tickets Still Within 30-Day SLA: 198
Number Of Tickets Received: 212
Number Of Tickets Resolved: 103
Number Of Tickets Still Within 30-Day SLA: 109
Number Of Tickets Received: 45
Number Of Tickets Resolved: 13
Number Of Tickets Still Within 30-Day SLA: 32
Number Of Tickets Received: 20
Number Of Tickets Resolved: 8
Number Of Tickets Still Within 30-Day SLA: 12
Number Of Tickets Received: 182
Number Of Tickets Resolved: 66
Number Of Tickets Still Within 30-Day SLA: 116
Number Of Tickets Received: 219
Number Of Tickets Resolved: 96
Number Of Tickets Still Within 30-Day SLA: 123
Number Of Tickets Received: 468
Number Of Tickets Resolved: 162
Number Of Tickets Still Within 30-Day SLA: 306
Number Of Tickets Received: 72
Number Of Tickets Resolved: 32
Number Of Tickets Still Within 30-Day SLA: 40
Number Of Tickets Received: 46
Number Of Tickets Resolved: 24
Number Of Tickets Still Within 30-Day SLA: 22
- Number of CSR Tickets Received Across All Nine Bay Area Counties: 1,582
- Number Of Tickets Resolved: 624
- Number Of Tickets Still Within 30-Day SLA: 958