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  6. D4 Customer Service Request (CSR) Response Dashboard

D4 Customer Service Request (CSR) Response Dashboard

Banner image for Caltrans District 4 PACE (Public Affairs Customer Engagement). Besides the name, banner includes the Caltrans logo in an orange circle that has a headset around it..

  • The CSR dashboard aims to provide an overview of the responsiveness to maintenance services requested across the nine Bay Area counties.
  • The data represented as month-to-date falls within a rolling 30-day Service Level Agreement (SLA) and is updated weekly.
  • We strive to close 60% (or more) of all monthly service requests received via the CSR website portal.
  • Interactive map displays city data for each county.
  • For more information or to leave comments/suggestions, please contact D4CSLTEAM@dot.ca.gov.
  • To report a highway issue/problem, please submit a CSR ticket through the Customer Service Request Form.

Interactive Map

Sonoma Marin Napa Solano Contra Costa Alameda San Francisco San Mateo Santa Clara

CSRs Closed November 2024

Number Of Tickets Opened: 317

Number Of Tickets Closed Within 30-Days: 183

Number Of Tickets Opened: 253

Number Of Tickets Closed Within 30-Days: 144

Number Of Tickets Opened: 38

Number Of Tickets Closed Within 30-Days: 22

Number Of Tickets Opened: 40

Number Of Tickets Closed Within 30-Days: 35

Number Of Tickets Opened: 159

Number Of Tickets Closed Within 30-Days: 95

Number Of Tickets Opened: 254

Number Of Tickets Closed Within 30-Days: 154

Number Of Tickets Opened: 411

Number Of Tickets Closed Within 30-Days: 284

Number Of Tickets Opened: 51

Number Of Tickets Closed Within 30-Days: 41

Number Of Tickets Opened: 78

Number Of Tickets Closed Within 30-Days: 64

Totals
  • Number of CSR Tickets Received Across All Nine Bay Area Counties: 1,601
  • Number Of Tickets Closed Within 30-Days: 1022
(Note: 62.13% of CSR tickets received were closed)

CSRs Current Month-To-Date 2024

Number Of Tickets Received: 466

Number Of Tickets Resolved: 200

Number Of Tickets Still Within 30-Day SLA: 266

Number Of Tickets Received: 311

Number Of Tickets Resolved: 113

Number Of Tickets Still Within 30-Day SLA: 198

Number Of Tickets Received: 61

Number Of Tickets Resolved: 32

Number Of Tickets Still Within 30-Day SLA: 29

Number Of Tickets Received: 25

Number Of Tickets Resolved: 16

Number Of Tickets Still Within 30-Day SLA: 9

Number Of Tickets Received: 224

Number Of Tickets Resolved: 84

Number Of Tickets Still Within 30-Day SLA: 140

Number Of Tickets Received: 409

Number Of Tickets Resolved: 197

Number Of Tickets Still Within 30-Day SLA: 212

Number Of Tickets Received: 619

Number Of Tickets Resolved: 350

Number Of Tickets Still Within 30-Day SLA: 269

Number Of Tickets Received: 128

Number Of Tickets Resolved: 79

Number Of Tickets Still Within 30-Day SLA: 50

Number Of Tickets Received: 126

Number Of Tickets Resolved: 87

Number Of Tickets Still Within 30-Day SLA:  39

Totals
  • Number of CSR Tickets Received Across All Nine Bay Area Counties: 2,369
  • Number Of Tickets Resolved: 1,158
  • Number Of Tickets Still Within 30-Day SLA: 1,212
(Note: Data represented is for current month's service window)

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