1. Home
  2. Caltrans Near Me
  3. District 4
  4. District 4 Programs
  5. District 4 - Public Affairs
  6. D4 Customer Service Request (CSR) Response Dashboard

D4 Customer Service Request (CSR) Response Dashboard

Banner image for Caltrans District 4 PACE (Public Affairs Customer Engagement). Besides the name, banner includes the Caltrans logo in an orange circle that has a headset around it..

  • The CSR dashboard aims to provide an overview of the responsiveness to maintenance services requested across the nine Bay Area counties.
  • The data represented as month-to-date falls within a rolling 30-day Service Level Agreement (SLA) and is updated weekly.
  • We strive to resolve 60% (or more) of all monthly service requests received via the CSR website portal.
  • Interactive map displays city data for each county.
  • For more information or to leave comments/suggestions, please contact D4CSLTEAM@dot.ca.gov.
  • To report a highway issue/problem, please submit a CSR ticket through the Customer Service Request Form.

Interactive Map

Sonoma Marin Napa Solano Contra Costa Alameda San Francisco San Mateo Santa Clara

CSRs Resolved May 2025

Number Of Tickets Received: 290

Number Of Tickets Resolved Within 30-Days: 159

Number Of Tickets Received: 231

Number Of Tickets Resolved Within 30-Days: 162

Number Of Tickets Received: 46

Number Of Tickets Resolved Within 30-Days: 33

Number Of Tickets Received: 13

Number Of Tickets Resolved Within 30-Days: 11

Number Of Tickets Received: 151

Number Of Tickets Resolved Within 30-Days: 68

Number Of Tickets Received: 205

Number Of Tickets Resolved Within 30-Days: 131

Number Of Tickets Received: 473

Number Of Tickets Resolved Within 30-Days: 306

Number Of Tickets Received:64

Number Of Tickets Resolved Within 30-Days: 52

Number Of Tickets Received: 44

Number Of Tickets Resolved Within 30-Days: 39

Totals
  • Number of CSR Tickets Received Across All Nine Bay Area Counties: 1,517
  • Number Of Tickets Resolved Within 30-Days: 961
(Note: 63% of CSR tickets received were resolved)

CSRs Current Month-To-Date 2025

Number Of Tickets Received: 314

Number Of Tickets Resolved: 73

Number Of Tickets Still Within 30-Day SLA: 241

Number Of Tickets Received: 232

Number Of Tickets Resolved: 101

Number Of Tickets Still Within 30-Day SLA: 131

Number Of Tickets Received: 38

Number Of Tickets Resolved: 11

Number Of Tickets Still Within 30-Day SLA: 27

Number Of Tickets Received: 17

Number Of Tickets Resolved: 12

Number Of Tickets Still Within 30-Day SLA: 5

Number Of Tickets Received: 123

Number Of Tickets Resolved: 31

Number Of Tickets Still Within 30-Day SLA: 92

Number Of Tickets Received: 232

Number Of Tickets Resolved: 101

Number Of Tickets Still Within 30-Day SLA: 131

Number Of Tickets Received: 435

Number Of Tickets Resolved: 216

Number Of Tickets Still Within 30-Day SLA: 219

Number Of Tickets Received: 58

Number Of Tickets Resolved: 36

Number Of Tickets Still Within 30-Day SLA: 22

Number Of Tickets Received: 54

Number Of Tickets Resolved:40

Number Of Tickets Still Within 30-Day SLA: 14

Totals
  • Number of CSR Tickets Received Across All Nine Bay Area Counties: 1,503
  • Number Of Tickets Resolved: 621
  • Number Of Tickets Still Within 30-Day SLA: 882
(Note: Data represented is for current month's service window)

Safety Sam, the Caltrans mascot.

Connect With Caltrans District 4 On Social Media

Facebook logo Instagram logo X (formerly Twitter) logo YouTube logo

#CaltransLovestheBay