D4 Customer Service Request (CSR) Response Dashboard

Banner image for Caltrans District 4 PACE (Public Affairs Customer Engagement). Besides the name, banner includes the Caltrans logo in an orange circle that has a headset around it..

  • The CSR dashboard aims to provide an overview of the responsiveness to maintenance services requested across the nine Bay Area counties.
  • The data represented as month-to-date falls within a rolling 30-day Service Level Agreement (SLA) and is updated weekly.
  • We strive to resolve 60% (or more) of all monthly service requests received via the CSR website portal.
  • Interactive map displays city data for each county.
  • For more information or to leave comments/suggestions, please contact D4CSLTEAM@dot.ca.gov.
  • To report a highway issue/problem, please submit a CSR ticket through the Customer Service Request Form.

Sonoma Marin Napa Solano Contra Costa Alameda San Francisco San Mateo Santa Clara

CSRs Resolved May 2025

Number Of Tickets Received: 318

Number Of Tickets Resolved Within 30-Days: 183

Number Of Tickets Received: 239

Number Of Tickets Resolved Within 30-Days: 170

Number Of Tickets Received: 39

Number Of Tickets Resolved Within 30-Days: 31

Number Of Tickets Received: 17

Number Of Tickets Resolved Within 30-Days: 15

Number Of Tickets Received: 128

Number Of Tickets Resolved Within 30-Days: 68

Number Of Tickets Received: 241

Number Of Tickets Resolved Within 30-Days: 175

Number Of Tickets Received: 466

Number Of Tickets Resolved Within 30-Days: 342

Number Of Tickets Received:63

Number Of Tickets Resolved Within 30-Days: 54

Number Of Tickets Received: 54

Number Of Tickets Resolved Within 30-Days: 47

Totals
  • Number of CSR Tickets Received Across All Nine Bay Area Counties: 1,565
  • Number Of Tickets Resolved Within 30-Days: 1,085
(Note: 69% of CSR tickets received were resolved)

CSRs Current Month-To-Date 2025

Number Of Tickets Received: 293

Number Of Tickets Resolved: 94

Number Of Tickets Still Within 30-Day SLA: 199

Number Of Tickets Received: 203

Number Of Tickets Resolved: 92

Number Of Tickets Still Within 30-Day SLA: 111

Number Of Tickets Received: 33

Number Of Tickets Resolved: 18

Number Of Tickets Still Within 30-Day SLA: 15

Number Of Tickets Received: 17

Number Of Tickets Resolved: 8

Number Of Tickets Still Within 30-Day SLA: 9

Number Of Tickets Received: 189

Number Of Tickets Resolved: 68

Number Of Tickets Still Within 30-Day SLA: 121

Number Of Tickets Received: 221

Number Of Tickets Resolved: 103

Number Of Tickets Still Within 30-Day SLA: 118

Number Of Tickets Received: 474

Number Of Tickets Resolved: 178

Number Of Tickets Still Within 30-Day SLA: 296

Number Of Tickets Received: 58

Number Of Tickets Resolved: 29

Number Of Tickets Still Within 30-Day SLA: 29

Number Of Tickets Received: 37

Number Of Tickets Resolved: 14

Number Of Tickets Still Within 30-Day SLA: 23

Totals
  • Number of CSR Tickets Received Across All Nine Bay Area Counties: 1,525
  • Number Of Tickets Resolved: 604
  • Number Of Tickets Still Within 30-Day SLA: 921
(Note: Data represented is for current month's service window)

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