D4 Customer Service Request (CSR) Response Dashboard
- The CSR dashboard aims to provide an overview of the responsiveness to maintenance services requested across the nine Bay Area counties.
- We strive to resolve 60% (or more) of all monthly service requests received via the CSR website portal.
- Selecting a county on the Interactive Mapping Tool can be used to filter detailed data and heat maps by County and City.
- For more information or to leave comments/suggestions, please contact D4CSLTEAM@dot.ca.gov.
- To report a highway issue/problem, please submit a CSR ticket through the Customer Service Request Form.
Interactive GIS Mapping Tool
(Please select a County on the Map)
Current 30-Day Service Window
Number Of Tickets Received: 321
Number Of Tickets Resolved: 166
Number Of Tickets Still Within 30-Day SLA: 155
Number Of Tickets Received: 269
Number Of Tickets Resolved: 169
Number Of Tickets Still Within 30-Day SLA: 100
Number Of Tickets Received: 70
Number Of Tickets Resolved: 45
Number Of Tickets Still Within 30-Day SLA: 25
Number Of Tickets Received: 15
Number Of Tickets Resolved: 10
Number Of Tickets Still Within 30-Day SLA: 5
Number Of Tickets Received: 131
Number Of Tickets Resolved: 59
Number Of Tickets Still Within 30-Day SLA: 72
Number Of Tickets Received: 262
Number Of Tickets Resolved: 173
Number Of Tickets Still Within 30-Day SLA: 89
Number Of Tickets Received: 378
Number Of Tickets Resolved: 161
Number Of Tickets Still Within 30-Day SLA: 217
Number Of Tickets Received: 69
Number Of Tickets Resolved: 47
Number Of Tickets Still Within 30-Day SLA: 22
Number Of Tickets Received: 51
Number Of Tickets Resolved: 33
Number Of Tickets Still Within 30-Day SLA: 18
- Number of CSR Tickets Received Across All Nine Bay Area Counties: 1,566
- Number Of Tickets Resolved: 863
- Number Of Tickets Still Within 30-Day SLA: 703
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Rev. 09/28/2026