Contact Us

If you have a general customer service need for Caltrans affecting State owned highway, bridges or ferries, such as for example, pothole repair, street light repair, tree trimming or graffiti removal, you can submit your Caltrans Customer Service Request (CSR) online at: Customer Service Requests

Once your online request is received, Caltrans Customer Service staff will acknowledge your request and provide you information and updates regarding your request.

This is not for emergency response. For immediate emergency response, call 911.

For real-time travel information visit the Caltrans QuickMap app or regional X (formerly Twitter) accounts linked from our Social Media page.

If you have a specific question or concern for Caltrans, that is not a general maintenance request, please contact the appropriate Caltrans District Office and its staff listed below. The location of the request should be directed to the Caltrans District Office where the request is associated with.

District 4

Caltrans District 4-Bay Area
caltrans_d4@dot.ca.gov
(510) 286-6173