How to File an ADA Grievance with the California Department of Transportation

Thank you for contacting the California Department of Transportation (Caltrans) regarding your Americans with Disabilities Act (ADA) grievance.  An ADA grievance is a formal request to remove an access barrier (excessive slopes, uneven surfaces, insufficient clearance, etc.) from Caltrans’ infrastructure in order to make the infrastructure ADA compliant. The Caltrans ADA Grievance Process will address access requests that pertain specifically to Caltrans infrastructure (physical structures) such as sidewalks, curb ramps, accessible pedestrian signals (APS), etc.

Requests that do not pertain to roadways under Caltrans' jurisdiction will be forwarded to the appropriate agency. You will also be notified with a letter including the contact information for the responsible agency.

For all other requests, a Customer Service Request (CSR) can be submitted to Caltrans for non-ADA related issues (obstacles on the roadway, potholes, landscape issues, signage, graffiti, homeless encampments, etc.).  CSRs can be submitted at:  https://csr.dot.ca.gov/.

To file an ADA grievance online:

             Online Grievance Form

You may also file a grievance by mail or phone using the information provided below:

To file an ADA grievance by mail:

            California Department of Transportation
            Attn: ADA Infrastructure Program
            P.O. BOX 942874, MS 48
            Sacramento, CA 94274-0001

To file an ADA grievance by phone: (866) 810-6346 / TTY: 711

In accordance with Title II of the Americans with Disabilities Act of 1990, Caltrans has designated a Statewide ADA Coordinator who is responsible to coordinate ADA compliance across the State.

Caltrans ADA Coordinator

Vinh Nguyen
ada.compliance.office@dot.ca.gov
(916) 324-1999, TTY: 711