Inside Seven
Current Issue: September 2014
Marcus Atkins will receive recognition for good customer service by the City of Los Angeles on April 12, 2013.

Marcus Atkins to Receive City of LA Recognition
by  Maria Raptis
Issue Date: 04/2013

Marcus Atkins, District 7's Facilities Resource Coordinator, will be honored by the City of Los Angeles on April 12 for providing good customer service to the city during their use of the district office's conference rooms on various occasions in 2012.

"I was just doing my job and being a good neighbor," said Marcus, an associate governmental program analyst in the district's Facility Operations unit, part of the Office of Business Management and Administration Division.

In his job, Atkins' coordinates the facilities operations budget and monitors the Department of General Services expenses for the District 7 Headquarters Building. He also coordinates conference room reservations, room set up and accommodates any equipment needs.

The recognition comes from the city's Dispute Resolution Program, a unit of the City Attorney's Office, that offers free, quick and easy mediation - performed by volunteers - to its citizens for any issue they deem necessary. The city reserved the meeting rooms several times to train 30 to 60 volunteers at each occasion on its dispute resolution program. Caltrans District 7 offers the meeting rooms at no charge to other government agencies and transportation partners.

Atkins will accept his well-deserved a Certificate of Appreciation award during the City of Los Angeles 9th Annual Mediation Awareness Week & Appreciation Luncheon, in support of the Los Angeles City Council. Atkins will escort his wife, Shaliah, and his manager Carmen Roberts, Facility Operations, to the event.

 "Marcus was selected for this honor because of his service to the Dispute Resolution Program, as well as his ability to make a difference in the lives of the many people he touched through his customer service," said Maria Garcia of the City of Los Angeles Dispute Resolution Program.

"This recognition for Marcus is well-deserved," said Roberts.