California Department of Transportation

Customer Survey

Caltrans would like to provide you with the best possible service and your input is vital to our success. Please help us serve you and others better by taking a few minutes to answer the questions below. Thank you for responding.

What was the nature of your contact with us?

General Information Problem Resolution Technical Assistance
Permitting/Licensing Assistance Registration Assistance Other:
Check As Appropriate
Agree Disagree Strongly 
No Comment 
Or N/A
Staff was courteous and helpful
Staff provided complete, accurate information to you.
A timely response was provided.
My overall experience was positive.
Please complete the section below if your contact with us involved permitting/licensing/registration assistance.
The regulations were understandable.
The application instructions were understandable.
The permit/license/registration terms and conditions were understandable.

Please indicate the name(s) of any staff person you would like to commend:


If you feel we fell short in meeting your service expectations, please describe the situation, including name of the staff person involved and the date the incident occurred.

As a result of your experience with us, what service-related improvements can you recommend?


Your Name
Daytime Phone

If you would prefer to print out this survey form and mail it directly to the department, please mail to:

    Marcy Freer, Public Affairs
    Department of Transportation
    1120 N Street, MS#49
    Sacramento, CA      95814